Things people ask

If your question isn’t here, email hello@caseworkai.org

Is it really free?

Yes — genuinely free for individual social workers. No subscription, no card details, no trial period. Fill in the form, receive your document. There is a separate NGO/organisation licensing tier at £99 per month for teams that want a formal setup — that’s what funds the free version for individuals.

Can I submit this document straight to my supervisor?

Every document is marked as a draft. Read it through, check everything matches what actually happened, correct anything that needs changing — then it’s yours to submit. The AI writes the first version. You make sure it’s right.

What happens to my notes after I submit them?

They’re used to generate your document and then deleted. Nothing is stored. We can’t access them after the document is sent.

Is it okay to use this for child protection cases?

Yes — with the same care you’d give any child protection record. The document is a draft. Review it carefully, verify every detail, and take full professional responsibility before submitting.

Does it work in English only?

Currently yes. Plain, informal English works perfectly. You don’t need to write well — just write what happened.

Can my whole team use it?

Yes — share the link with any number of colleagues. Each person submits separately. If your organisation wants a formal team setup — priority support, custom Data Processing Agreement, branded delivery, onboarding session, usage reporting — the NGO licensing tier is £99 per month for up to 20 workers. If you just need a DPA before staff can use the tool, email hello@caseworkai.org and we’ll send one within five working days at no cost.

Is CaseworkAI registered with the ICO?

Yes. CaseworkAI is registered with the UK Information Commissioner’s Office (ICO) as a data controller. Registration number: ZC132263. This covers our obligations under UK GDPR and the Data Protection Act 2018.

Is this GDPR compliant?

Yes. Your notes are deleted immediately after your document is delivered — nothing is stored. CaseworkAI is ICO registered, built with GDPR principles from day one, and does not use submitted content to train AI models. A full privacy policy is available at caseworkai.org/privacy.

What countries is it available in?

Everywhere. CaseworkAI is free and accessible globally. It is currently used by workers in Kenya, Uganda, Nigeria, Ghana, South Africa, Rwanda, Romania, Colombia and the Philippines, among others. As long as you write your notes in English, it works.

Has CaseworkAI been independently reviewed?

Yes. CaseworkAI was featured in Owia Bulletin Issue 187 (ISSN 3006-077X, published 12 May 2026) by the African Social Work and Development Network. The five document types were also independently reviewed by a qualified social worker prior to launch. Dr Rugare Mugumbate (ASWDNet) confirmed the tool produces “a longer, detailed and accurate report.”

Who built this and why?

CaseworkAI was built by Tom R., a volunteer developer who kept hearing the same thing from social workers — that the paperwork was eating the time that should go to families. Individual workers will never be charged. The optional NGO licensing tier exists to keep the free version sustainable. Read more about why this exists →